Reference

Open Our Privacy Policy and Know Your Rights

At keralalottari, we handle your personal data with care — collecting only what we need to run your account, process payments via UPI, Paytm and PhonePe, and keep…

Data collected with your consentUPI & Paytm payment privacy coveredRight to access or delete your dataSecure storage practicesContact us anytime for data requests
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keralalottari Open Our Privacy Policy and Know Your Rights
REACH OUR PRIVACY TEAM

Contact Us with Any Data or Privacy Question

If you want to access, correct or delete your personal data, or if you have any question about how we handle your information, our privacy support team is available through multiple channels.

Email Privacy Desk Send your data access, correction or deletion request to our dedicated privacy email address. We acknowledge requests within two working days and process them in line with applicable Indian data protection requirements.
Live Chat Support Our live chat team is available around the clock if you have an urgent privacy concern or need to flag a suspected data issue on your account. They can escalate directly to our data team.
Written Correspondence For formal data requests or complaints, you may write to our registered address. Include your registered account email and a clear description of your request so we can locate your records and respond accurately.
HOW WE PROTECT YOUR DATA

Explore Our Data Handling and Account Security Practices

We apply technical and organisational measures to keep your personal data secure from the moment you open your account to the point your data is no longer needed.

Data Collection Principle

We collect only the data required to run your account, verify transactions processed through UPI or PhonePe, and fulfil any legal obligations. No surplus data is gathered, and every field we ask you to fill in has a documented purpose.

Cookie Usage

We use cookies to keep your session active, remember your login state and measure how pages perform. You can manage non-essential cookie preferences through your browser settings. Essential cookies cannot be disabled as they are needed for account security.

Payment Data Handling

When you deposit or withdraw via Paytm, UPI or PhonePe, we pass only the minimum data required to the payment processor to complete that specific transaction. We do not store full card or bank account numbers on our servers.

Data Retention Schedule

Account data is retained for as long as your account is active and for the period required by applicable law after closure. Once the retention period ends, data is deleted or anonymised in a structured, documented process.

Account Security Controls

Access to your account data is protected by password authentication and, where available, two-factor verification. Our internal teams access personal data only on a need-to-know basis, and all access is logged and reviewed.

Requesting Changes to Your Data

You have the right to request access to the personal data we hold, ask us to correct errors, or ask for deletion where permitted by law. Submit your request via our privacy email or live chat and we will confirm receipt within two working days.

Switch Through Common Privacy Questions About Your Account

These questions cover the data rights and account privacy topics we hear most often. If your question is not here, reach out to our privacy team directly and we will respond with a clear, specific answer.

We collect your name, email address, phone number and, when you make a deposit via UPI or Paytm, the transaction reference needed to verify the payment. We also log device type and session data for security purposes.

Send a data access request to our privacy email or raise it through live chat. We will compile the data we hold on your account and send it to your registered email address within the timeframe required by applicable law.

Yes. You may request deletion of your data at any time. Where local law permits and there is no overriding legal obligation to retain specific records, we will delete or anonymise your data and confirm when it is done.

We share data only with payment processors like PhonePe or Paytm when needed to complete a transaction, and with service providers who operate under data-processing agreements with us. We do not sell your data to any third party.

We retain data for the period required by applicable Indian law after account closure. Once that period ends, data is deleted or anonymised through a structured internal process, and we keep a record confirming the deletion.

Essential cookies keep your session and account security working and cannot be disabled. Non-essential cookies, such as analytics cookies, can be managed through your browser settings without affecting your ability to use the account.

Contact our privacy support team immediately via live chat or the privacy email address. We will open an internal review within two working days. If you remain unsatisfied, you may escalate to the relevant data protection authority under local law.

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